ParentPay - FAQs

What is ParentPay?

How do I activate my account?

I have more than one child to activate - can I have a single account/login?

How do I change my username or password?

I've forgotten my username and/or password - what do I do?

Can my partner/ex-partner or other payer have their own login details?

How do I select and pay for an item on ParentPay?

My ParentPay account shows many items as outstanding - do I need to pay them all?

How can I find out if my payment was successful?

Will I get a receipt using ParentPay?

How do I check my payment history?

How do I pay for a service via PayPoint?

 

What is ParentPay?

ParentPay is a school online payment system that lets you make secure payments by credit and debit card for school meals and activities, eg. trips, clubs and music lessons. You can also pay in cash at local PayPoint stores.

ParentPay gives you a more convenient and flexible way to pay the Academy online and helps to keep your child safe. By making cashless payments you know that your money has reached the Academy safely. You can view your account statement and payment history, check when payments need to be made and set alerts to tell you when to pay.

How do I activate my account?

Please make sure you have the account activation letter from the Academy. If you have lost this or have not received it please contact the Finance Department at finance@thewellingtonacademy.org.uk.

Before you begin to activate your account you will need an active email address - this will be used for account verification and login purposes. Please follow these steps:

  1. Go to the ParentPay website at www.parentpay.com.
  2. Select the Account Login box in the top right corner of the screen.
  3. Add in the username and password (activation codes) provided in your account activation letter and click 'Activate'
  4. Follow the instructions on the next screen to activate your account.

Your account will then be activated and you can pay for items listed on your ParentPay account.

I have more that one child to activate - can I have a single account/login?

You will be able to create a single account to which you can add all your children - even if your children attend different schools (as long as they subscribe to ParentPay).

Follow these steps:

  1. Activate and login to the account you want to add your other children to, this will become the only account you use in future; click on the 'Add a child' tab on the home page.
  2. Enter the username and password provided in any other activation letter (or existing username/password if already activated).
  3. Then click 'Search'.Your child's name will be listed on screen - click 'Add to my account'.
  4. On your homepage, you should now see an additional tab for the child you have added to the account.

Repeat this process for any other children you wish to add to your account - up to a maximum of 6 children on a single account.

How do I change my username or password?

If you know your existing username/password and wish to change them, follow these steps:

  1. Login to ParentPay with your existing username and password.
  2. Click on 'View/edit your profile'.
  3. Click 'Edit' in the 'Login credentias' section.

Follow the on screen instructions and don't forget to 'Save'.

I've forgotten my username and/or password - what do I do?

If you are unable to access ParentPay, please use the forgotten password link found on the login page; if you have previously registered an email address in ParentPay a link to reset your password will be emailed to that address. If the link is not clicked within 7 days it will expire and you will need to use the forgotten password link again.

If you no longer have access to this email address or you do not know your username or you have not previously registered an email address in ParentPay, you will not receive the password reset email and you will need to contact the Academy by emailing finance@thewellingtonacademy.org.uk

Once you have this information please follow the advice given in the 'How do I change my username and/or password'

Can my partner/ex-partner or other payer have their own login details?

Yes, the first account will be created in the name of the Primary Carer. If you contact the Finance Department we will be able to create a second payer account for you. Email finance@thewellingtonacademy.org.uk

How do I select and pay for an item on ParentPay?

You can see recent items for payment, a short summary and add items to your shopping basket as soon as you have logged in, under the ''Items due for payment' section.

Please follow these steps:

  1. To see all payment items with more detail, click on 'Pay for more items'.
  2. If you want to see child specific items click on the tab with the name of the child.
  3. Add any items by clicking 'Add to basket'.
  4. You can now add the amount you want to pay and then click 'Add to Basket'.
  5. Click 'Checkout' - you can remove  any items you have added by mistake or edit the amounts you want to pay by clicking 'Remove' or 'Edit'.
  6. When ready to pay click 'Pay securely now'.
  7. Enter your credit/debit card details and click 'Make payment'.

My ParentPay account shows many items as outstanding - do I need to pay them all?

ParentPay is an online shop which offers a wide variety of items for payment. Not every item available needs to be paid for by every student. Please select only payment items applicable to your child by moving them into your shopping basket.

How can I find out if my payment was successful?

If you have reached the ParentPay payment receipt page, then yes, your payment should have been successful. 

If you are in any doubt: Login into ParentPay and go to the 'I want to…' menu click on 'View transaction history' you will be able to see details of any recent payments you have made or search for older transactions.

Will I get a receipt using ParentPay?

You will receive receipt information on screen once your payment has been successfully processed; you are able to print a copy of the receipt by clicking the Print icon underneath the Logout tab. Providing you have verified your email address a copy of the receipt will be emailed to your registered email. It is also possible to set up email/text alerts for PayPoint receipts.

How do I check my payment history?

You can see your most recent payments as soon as you have logged in on your homepage.

If you want to see payment history for specific dates:

  1. Login to ParentPay.
  2. Click on the 'Transaction history' tab.
  3. Select the name of the child you wish to check payments for.
  4. Select the payment item or leave as 'All'.
  5. Add dates for the period you want to check payments.
  6. Press 'Search'.

How do I pay for a service via PayPoint?

If you cannot pay online the Finance Department can produce a Barcode Letter for you. You can then take the Barcode Letter to your local PayPoint store to make a cash payment for the service. Your payment will be recorded against your child on the school's ParentPay system.

Local PayPoint Stores include:

  • Co-op - Andover Road, Ludgershall, SP11 9LU.
  • Spar - 39 Andover Road, Ludgershall, SP11 9LU.
  • R&T Connolly - 77 Beech Hill Road, Tidworth, SP9 7ND.
  • Spar - Pennings Road, Tidworth, SP9 7LG.
  • Tidworth Service Station - St Andrews Road, Tidworth, SP9 7LA.
  • Londis - 43 Parkhouse Road, Shipton Bellinger, SP9 7TW.

Click here to view more FAQs on the ParentPay website.