Mobile Phone Safety

Mobile phone providers now provide free content filtering for mobile phones.If your child has a mobile phone that can access the internet, you can contact them for more help and advice on keeping them safe and if content filtering is already in place or needs to be activated.

Contact Details for the Phone Operators

O2 – Call Customer Services on 4445 from your 02 mobile or 0844 809 0222 from a landline or other phone. To activate ‘Parental Control’ dial 61818 or visit their page for advice at 02 Staying Safe on your Device.

Vodafone – call customer services on 191 from a Vodafone mobile or 08700 700191 from another phone for Pay Monthly customers or on 08700 776655 for Pay as you Go.

Orange, T-Mobile & EE – call customer services on 150 from your Orange, T-Mobile or EE mobile phone. Call 07973 100 150 from another phone for Organe Pay Monthly customers, 07973 100 450 for Orange Pay as you Go customers, 07953 966 150 for T-Mobile customers and 07953 966 250 for EE customers.

3 – Call 0800 358 8460

Tesco Mobile – Call the customer care team on 4455 from your Tesco mobile or 0845 301 4455 from another phone. For more information visit the Child Safety and Parental Controls webpage or complete their Contact Us form.


MinorMonitor is a FREE web-based tool that gives a parent/carer a quick, easy view into their child’s Facebook activities and friends, through knowledge-based analytics. Through a user-friendly dashboard, parents can access either a snapshot, or full detail and specifics, of potential dangerous activities such as bullying, hate crimes, drug use and sexual references. MinorMonitor detects dangerous activity and monitors your child’s messages, activities, friends and photos. Once you have signed up you can set automated text and email alerts.

For more information, follow the company on Twitter @minormonitor or follow or on Facebook

ThinkUKnow and Ceop

Do you know what your child is doing on the internet?

Gaming: What parents and carers need to know

Sharing pictures of your child online

Live Streaming: Responding to the risks

Using parental controls

Keeping your under 5’s safe online

Visit the ThinkuKnow website to find the latest information on the sites they like to visit, mobiles and new technology. Find out what’s good, what’s not and what you can do about it. Areas for young people aswell as parents/carers. Most importantly, there’s also a place which anyone can use to report if they feel uncomfortable or worried about someone they are chatting to online. All the information is brought to you by the team at the Child Exploitation and Online Protection (CEOP) Centre.

Childnet International, is a non-profit organisation working with others to help make the Internet a great and safe place for children.

Visit some of their partner sites.

Know IT All – Childnet’s multi award-winning suite of education resources designed to help educate parents/carers, teachers and young people about safe and positive use of the internet.

KidSMART is a website which provides information about social networking and cyberbullying. The information on the site is made for people aged 12 and over. Visit their website for more information on Parental Controls for smartphones, gaming devices and internet-enabled devices such as iPads and iPods.

UK Safer Internet Centre

Parents Protect

Other useful sites recommended by Parents/Carers